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APM Shipping & Delivery

*APM: The Shipping & Delivery Policy does not apply for APM as the products are shipped from outside the US. Please note, import duties may apply to some APM products. You will be notified of this additional cost at the time of delivery.  Email us at orders@stargazingtelescopes.com or call us on 540 253 3466 for more information regarding inventory and shipping.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within five business days), we will process the charges and submit the order for shipment.

Order Shipment & Delivery:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@stargazingtelescopes.com

Delivery times will vary based on your location and the shipping method that our vendors use. Economy shipping generally takes five to eight business days to arrive, and Standard shipping generally takes three to four business days. 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@stargazingtelescopes.com and we will contact the manufacturer on your behalf.

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