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FAQ

Our experienced customer service team is always ready to help. You can call us on (503) 996 3053, or you can email us.

For general enquiries, you can email info@stargazingtelescopes.com.

For questions regarding returns, you can email returns@stargazingtelescopes.com.

For questions regarding orders, you can email orders@stargazingtelescopes.com.

For sales enquiries, you can email sales@stargazingtelescopes.com.

If you wish to cancel your order, you can send an email to orders@stargazingtelescopes.com and we will be happy to immediately cancel your order when possible.

However, if your order has already been packaged, shipped, and is in transit to be delivered, then we will be unable to cancel your order. In this case you will need to return to product in it's original packaging. The cost of the return will also be your responsibility.

No. However, if you create an account with us then you can easily order another product.

We are commiting to making sure our customers are provided with the best quality products. If your product is delivered faulty or damaged, or develops a fault within 30 days of delivery, you can contact us at returns@stargazingtelescopes.com.

In the email, make sure to include your name, order number, and details regarding the damage or fault. Please include photographic evidence.

Yes. Each product will come with a warranty that is provided by the manufacturer. For more information, click here.

No. As an exclusive online retailer, we do not provide repairs and maintenance.

Our payment methods include: Credit and debit cards, Paypal, Apple pay, Google Pay, and Shop pay.

Yes. We are dedicated to providing our customers with the best deal possible. You can read our Price Match Guarantee for more information.

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No. We do not sell, share, or trade your information with a third party. Click here to review our Privacy Policy.

You can easily track your order if you have your tracking number available, which should have been sent to you via email in your receipt. You can track your order here.

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