Vixen Warranty

Vixen: Vixen warranties its products to be free from initial defects in materials and workmanship for a specified period based on part type:

Vixen Electronic Parts: Limited One Year Warranty  

Vixen Mechanical Parts: Limited Two Year Warranty  

These warranties do not cover defects caused by owner negligence. If a product has a qualifying defect, Vixen will repair or replace such product or part thereof that upon inspection by Vixen or an authorized representative is found to be defective in materials or workmanship. As a condition to the obligation of Vixen to repair or replace such product, the product must be returned together with proof‐of‐purchase and product registration satisfactory to Vixen.

Warranty

At Stargazing Telescopes we are dedicated to making sure our customers receive the highest quality products. If for any reason you would like your purchase repaired or replaced, all you have to do is call us at 540 253 3466 or email us at info@stargazingtelescopes.com and we will advise you on how to proceed.

Warranties will not be valid for products that have been misused or tampered with by the customer, and each manufacturer retains the right to inspect the product to determine whether it is covered by their warranty. If an item needs to be repaired or replaced, the customer is responsible for shipping costs unless otherwise stated.

Please note, you must have proof of purchase (copy of your receipt) in order for the warranty to be valid.