APM 100/800 F/8 Triplet Apochromatic Refractor (3.5"SL)

APM: If the product has been purchased for personal use, the warranty period is 24 months for new products, and 12 months for used products. If the customer is an entrepreneur, the warranty for new goods is 12 months, and APM will decide if they will rectify the defect or deliver a defect-free item.

Warranty

At Stargazing Telescopes we are dedicated to making sure our customers receive the highest quality products. If for any reason you would like your purchase repaired or replaced, all you have to do is call us at 540 253 3466 or email us at info@stargazingtelescopes.com and we will advise you on how to proceed.

Each of our vendors have different warranty protocols for their products. Please see the relevant section below to get more information on the specifics of their warranty policies.

Warranties will not be valid for products that have been misused or tampered with by the customer, and each manufacturer retains the right to inspect the product to determine whether it is covered by their warranty. If an item needs to be repaired or replaced, the customer is responsible for shipping costs unless otherwise stated.

Please note, you must have proof of purchase (copy of your receipt) in order for the warranty to be valid.

*APM: The Shipping & Delivery Policy does not apply for APM as the products are shipped from outside the US. Please note, import duties may apply to some APM products. You will be notified of this additional cost at the time of delivery.  Email us at orders@stargazingtelescopes.com or call us on 540 253 3466 for more information regarding inventory and shipping.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within five business days), we will process the charges and submit the order for shipment.

Order Shipment & Delivery:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@stargazingtelescopes.com. 

Delivery times will vary based on your location and the shipping method that our vendors use. Economy shipping generally takes five to eight business days to arrive, and Standard shipping generally takes three to four business days. 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@stargazingtelescopes.com and we will contact the manufacturer on your behalf.

APM: As APM products ship from Germany, international returns are not accepted. 

Return Policy:

Here at Stargazing Telescopes we make returns as easy as possible. You may return your purchase within the allotted time frame that each manufacturer allows. You will be responsible for shipping charges as well as a 20% restocking fee (20% of the price of product).

To request a return please email returns@stargazingtelescopes.com and include your name, order number and date of purchase. We will also require proof of purchase, which is a copy of the receipt.

Returns must be authorized before being sent. We will contact the manufacturer on your behalf and issue you a RMA number which is mandatory for returns.

To be eligible for a return, your item must:

• be unused and in the same condition that you received it.
• be undamaged and in the original packaging.

Products not eligible for return:

• Products that have been used or tampered with
• Products not in resalable condition
• Custom orders
• Products not in original packaging
• Products that do not have an RMA number

The buyer is responsible for all shipping costs and must use the shipping method as specified by Stargazing Telescopes to ensure the item is not damaged in transit and is tracked and sent safely. Refunds will be processed within 14 working days from the point we have received your return.

Approved refunds will be issued after the manufacturer inspects and processes your return which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.

Cancellations:

All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.

Damages:

Please inspect the packaging of your item(s) when it arrives, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@stargazingtelescopes.com and we will contact the manufacturer on your behalf.